At Roots Restaurant and Cafe, we add value to our customers by providing an experience of the best quality traditional and local dishes served in an environment that is most delightful in given you that satisfaction of comfort and art. We are located in the Eastern part of Nigeria, Umuahia in Abia State and Enugu State. We believe in our people, trust in their positive intentions, encourage ideas from everyone and have actively developed a workforce that is diverse in style and background in all our operating locations.
We build continuous growing relations within our society, stake holders and media ensuring our customers get the best quality experience at all touch points.
Roots Mission Statement
To ensure every customer receives prompt, professional, friendly and courteous service. To maintain a clean, comfortable and well maintained environment for all our customers. And provide the best nutritional value of well-prepared meals using the best quality ingredients. By maintaining these objectives we aim to contribute to the community we serve in ensuring best eating habits and cultures are achieved.
Roots Vision Statement
To provide the most nourishing and tasty meals at a fair price, summary of the book to kill a mockingbird served in an environment of class, style and comfort. Reflecting our roots and traditional heritage, ensuring every customer receives a satisfying experience.
OUR CORE VALUE
We have created a unique environment that spans back to our roots where the best nourishing food recipes are produced traditionally and served originally to give you that experience of good heritage, history and culture.
A distinct feature of our uniqueness is the taste, quality and originality of our recipes. We hold ourselves accountable in the pursuit of knowledge and best practices, always searching for new and improved healthy dieting for our customers. By providing the highest quality products and services, and being the best at all times in our industry we continue to add value to our customers. Our Core value is continuously building the best customer care values with good African heritage, history and culture.
COMMITMENT TO OUR CUSTOMERS
ROOTS RESTAURANT is committed in providing the best quality standards of food recipes with superior customer service delivery at the highest level. We are 100% customer centric in all units of our operations, ensuring relationships built from our good services always remain friendly, cordial and pleasant.
We are forever interested in customer satisfaction, welfare of our stakeholders and the society at large. We will continue to optimize our Menu, modernize the Customer experience, and broaden accessibility to our brand, so that consumers will always enjoy the maximum quality package offered by ROOTS.